We want you to cherish your Luxury Cashmere Club garments. If you are not completely satisfied with your purchase, we accept returns on eligible items under the following terms:
6.1 Return Window
You must notify us and initiate your return request within 14 calendar days of receiving your package. Once authorized, the item must be dispatched back to our designated return facility within 7 business days.
6.2 Condition of Returned Merchandise
To qualify for a refund or exchange, items must satisfy all of the following conditions:
- The garment or scarf must be in pristine, unworn, unwashed, and unaltered condition.
- All original luxury tags, fabric composition labels, and security tags must remain intact and attached.
- Items must be returned in their original packaging (including protective dust bags and branded boxes).
- Garments showing signs of wear, perfume or deodorant scents, snags, stains, or pet hair will be rejected and returned to the buyer at their expense.
6.3 Non-Returnable & Final Sale Items
The following items cannot be returned or refunded:
- Customized, monogrammed, or bespoke altered garments (see Section 7).
- Items marked as "Final Sale" or "Archive Sale".
- Gift cards.
6.4 Return Shipping Procedure
- Email returns@luxurycashmereclub.com with your Order Number, item description, and reason for return.
- Our customer concierge will review your request and issue a Return Merchandise Authorization (RMA) number and shipping instructions.
- Unless the return is due to a verifiable manufacturing defect or shipping error on our part, return shipping costs and any associated customs fees are the responsibility of the customer.
- We strongly recommend using a tracked, insured courier service (such as DHL) as we cannot be held liable for packages lost in transit.
6.5 Refunds & Processing Times
- Once your returned package is received and passes quality inspection at our Mauritius facility, your refund will be processed within 5 to 7 business days.
- Refunds are issued strictly to the original payment method used during purchase.
- Please allow up to 10 additional business days for your banking institution or card issuer to post the credit to your statement. Original shipping fees and customs charges are non-refundable.